Who we are
Balance Beans (“Balance Beans,” “we,” “us,” or “our”) makes CBD-infused coffee. This Privacy Policy explains what personal information we collect through balancebeans.com and related addresses (the “Site”), how we use it, and the choices you have. You can reach us any time through the contact form at balancebeans.com, or a direct message to @balance_bean on Instagram.
Information we collect
Information you give us. When you use our contact form, we collect your name, email address, and anything you write in your message. If you place an order with us, we may also collect the details needed to fulfill it, such as your phone number, pickup or delivery address, and what you ordered.
Information collected automatically. The Site does not use advertising or analytics cookies, and we do not run tracking pixels. Like any website, the servers that deliver the Site receive basic technical information when you visit — such as your IP address, browser type, the pages you request, and the date and time — which our hosting provider uses to deliver the Site securely and protect it against abuse. The Site’s fonts are loaded from Google Fonts, which means your browser sends your IP address to Google when the page loads.
How we use your information
- To reply to your questions and messages.
- To take, prepare, and deliver your orders, and to contact you about them.
- To keep the Site secure, prevent spam and fraud, and keep it working properly.
- To comply with our legal obligations and enforce our Terms & Conditions.
We do not use your information for targeted advertising, and we will not add you to a marketing list unless you ask us to.
How long we keep it
We keep contact-form messages and order details for as long as we need them to respond to you, fulfill your order, keep reasonable business records, and meet legal requirements. When we no longer need them, we delete them.
Your choices and rights
You can ask us to tell you what personal information we have about you, to correct it, or to delete it. Just contact us through the contact form at balancebeans.com, or a direct message to @balance_bean on Instagram. We may need to confirm your identity before acting on your request, and we will not treat you differently for making one.
California residents. Under the California Consumer Privacy Act (as amended), you have the right to know what personal information we collect, use, and disclose; to request deletion or correction of it; and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined in that law. You may use an authorized agent to make a request on your behalf.
Visitors outside the United States. The Site is operated in the United States. If you contact us from elsewhere, your information will be processed in the United States. Depending on where you live, you may have additional rights under local law, and we will honor them as required.
Children
The Site and our products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has sent us information, contact us and we will delete it.
Security
The Site is served over an encrypted connection (HTTPS), and we limit access to your information to the people who need it to help you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Links to other sites
The Site links to services we don’t control, such as Instagram. Their own privacy policies apply when you use them.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be noted on the Site.
Contact us
Questions about this policy or your information? Reach us through the contact form at balancebeans.com, or a direct message to @balance_bean on Instagram.